bd1o Privacy Policy
Our complete policy on how your personal information is collected, stored, used, and kept secure on the bd1o platform is presented here in detail.
Table of Contents
- Introduction and Scope of Policy
- How We Collect Information
- Types of Information Collected
- Purpose of Using Information
- Data Storage and Security
- Sharing Information with Third Parties
- Cookies and Tracking Technology
- User Rights
- Protection of Minors' Information
- Policy Changes and Updates
- Contact and Complaints
Section 1: Introduction and Scope of Policy
This privacy policy establishes the foundation for data protection between bd1o and its users.
bd1o (hereinafter referred to as "we", "our", or "bd1o platform") is a trusted online entertainment and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy applies to the bd1o website, mobile application, and all related services. By creating an account or using our services on our platform, you are considered to have agreed to the terms of this policy.
This policy has been drafted in accordance with the applicable laws and data protection regulations of Bangladesh. We manage your information following international standards.
Important: This policy applies only to information collected through the bd1o platform. bd1o is not responsible for the data collection practices of third-party websites or services.
Section 2: How We Collect Information
We collect your information in various ways — always with your knowledge and on the basis of your consent.
Direct Collection
Information is collected directly from you when you register an account on bd1o, log in, make a deposit or withdrawal, contact customer support, or take part in any promotion or competition.
Automatic Collection
When you use our platform, certain information is collected automatically. This includes your device information, browser type, IP address, website navigation data, and gaming activity logs.
Payment Processing
Financial information necessary for transactions made via bKash, Nagad, Rocket, Upay, or bank transfer is collected. This information is used solely to complete transactions and is stored with maximum security.
Verification Process
Additional information may be collected during identity verification to ensure account security and prevent fraud. This information is processed securely and is not shared with third parties.
Section 3: Types of Information Collected
We collect the minimum information necessary to provide our services.
Personally Identifiable Information
- Full name and username
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address and mobile number
- Residential address
- National ID card or passport details (if verification is required)
Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
- Type of payment method
Gaming Activity Information
- Game history and betting details
- Win and loss records
- Time spent active on the platform
- Preferred game categories
- Bonus and promotion usage details
Technical Information
- IP address and geographic location (approximate)
- Browser type, version, and language settings
- Device type and operating system
- Cookie identifier
- Session logs and access times
Section 4: Purpose of Using Information
Your information is used only for specific, fair, and transparent purposes.
Service Operation and Improvement
We use your information to do the following:
- Create and manage accounts
- Complete transaction processing
- Provide customer support
- Ensure platform security
- Detect and prevent fraud
- Run responsible gaming programs
- Improve the platform experience
- Meet legal and regulatory obligations
Communication and Notifications
Based on your consent, we may inform you about: new promotions and bonus offers, news about new games added to the platform, important account updates, and security notifications. You can opt out of these communications at any time.
Analytics and Research
We use information for analytical purposes to improve the quality of the platform. Data used in this analysis is generally processed in an anonymized form. This helps us better understand users' preferences and needs.
Section 5: Data Storage and Security
We use industry-leading technology to protect your information.
SSL/TLS Encryption
All data transfers on our platform are secured through SSL/TLS encryption. This protects your information from third-party interception while it is being transmitted over the internet.
Data Server Security
Our servers are protected by advanced firewalls and intrusion detection systems. Only authorized personnel can access data by following specific security protocols.
Data Backup
Your information is backed up regularly and stored in encrypted form. The security of your data is ensured even in the event of technical issues.
Data Retention Period
We retain your information for the entire duration of your active account and for as long as necessary after account closure to meet legal obligations. Financial transaction records are kept for the period required by applicable law.
When the retention period ends, information is securely deleted or transformed in a way that makes it no longer possible to identify you.
Section 6: Sharing Information with Third Parties
bd1o never sells your personal information or sends it to third parties for advertising purposes.
Limited Information Sharing Situations
We may share information with third parties only in the following cases:
Payment Processors
Necessary information is shared to complete transactions through payment gateways such as bKash, Nagad, Rocket, or Upay. These partners follow their own privacy policies.
Legal Authorities
We may be legally obligated to provide information in response to a court order, a valid request from law enforcement, or other legal processes.
Service Providers
Partners engaged for technology services, customer support, or analytics work under strict confidentiality agreements.
With Your Consent
If we need to share your information for any purpose other than those listed above, we will obtain your explicit consent in advance.
Important Assurance: bd1o never sells, rents, or sends your personal information to third parties for advertising purposes. Our business model does not rely on selling your data.
Section 7: Cookies and Tracking Technology
We use cookies to improve your experience.
Essential Cookies
These cookies are necessary for the basic functionality of the platform. They are essential for maintaining login sessions, verifying security, and remembering your language and settings.
Analytical Cookies
These cookies help us understand how users are using the platform. We use this information to improve the platform's performance and user experience.
Cookie Management
Most web browsers accept cookies by default, but you can change your browser settings to reject cookies if you wish. However, please note that disabling certain cookies may cause some features of the platform to not work properly.
We do not use third-party tracking or retargeting advertising cookies to follow users.
Section 8: User Rights
You have full control over your personal information.
Right to Access Information
You may request to view the personal information we hold about you at any time. We will provide that information to you within a reasonable time.
Right to Correct Information
If there is any incorrect or incomplete information in your data, you may request that it be corrected or updated. We will process your request promptly.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain some information for a specified period.
Objection to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. We will respect your objection.
Data Portability
You may receive your personal information in a structured, readable format. This right allows you to transfer your data to another platform.
Withdrawal of Consent
You may withdraw your previously given consent at any time. However, anything done prior to the withdrawal of consent will remain valid.
To exercise any of the above rights, please contact us at: [email protected] — we will respond to your request within 30 working days.
Section 9: Data Protection for Minors
bd1o is only for those aged 21 and above — protecting minors is our highest priority.
Age Verification Policy
The bd1o platform is only for individuals aged 21 and above. We follow an age verification process at the time of registration. If we become aware that data of any minor has been collected, we delete it immediately and close the associated account.
If you believe that a minor has created an account on our platform, please contact us immediately.
Section 10: Policy Changes and Updates
We may update this privacy policy from time to time.
Notice of Changes
If significant changes are made to this privacy policy, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a clear notice when you log in to the platform
- Updating the date of changes on the privacy policy page of the website
Continuing to use the platform after any changes will be considered as your acceptance of the new policy terms. We recommend that you visit this page regularly.
The current version of this policy came into effect in January 2026. Any previous versions have been replaced by the current version.
Section 11: Contact & Complaints
Contact us for any questions or complaints related to privacy.
Ways to Contact Us
Live Chat Support
Our Bengali-speaking customer service team is available 24/7 on live chat. Use live chat for immediate assistance with any privacy-related matter.
Email Contact
For written requests or formal complaints related to privacy:
[email protected]
We take all privacy-related requests seriously and try to respond as quickly as possible.
Other Support
For assistance with anything beyond the privacy policy, please visit our full support page or FAQ.